Delivery and Returns
Returns and Exchanges
Free exchange within 100 days of purchase
If you’re unhappy with the products you received from Lovable, simply return them within 100 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:
- Intact, with tags attached
- Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
- Unfortunately we will be unable to accept the return if the product is damaged.
If for any reason you would like to return your product, follow these steps:
- Complete the Exchanges & Returns section on the lower part of your confirmation email. If you don’t have this, please indicate inside the package how you’d like to return.
- Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.
- Affix the pre-paid, pre-addressed label (included with your original order) to your package, making sure you cover or remove original address label. Just in case you have misplaced the label, our address is:
Lovable Customer Service – Returns
Reply Paid 86256
Building 7C, 2 Huntley Street
ALEXANDRIA NSW 2015
- Attend your local Post Office and send the package back to us. For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.
- Once received, we will inspect and process the products. Please allow up to 14 days for us to receive your product and action your return request.
- We will gladly cover the cost of delivering your new product if you have requested an exchange.
- Any refunds required will be processed back via your original form of payment.